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cbb33 takes a straightforward approach to your personal data — we collect what is needed to run your account, process your transactions and respond to your support requests, nothing more. Your use of this platform and the rights described here depend on your local law and eligible region.
When you open an account with us, we collect the details you provide during registration — name, contact information and the account credentials you set. When you make a deposit or withdrawal through bKash or Upay, we record the transaction reference, amount and timestamp in your account history. We do not store your full mobile wallet PIN or password; those remain between you and your wallet provider. We also collect device and browser data — the type of device you used, your IP address and session timestamps — to keep your account secure and to detect unusual access patterns. Cookie data helps us remember your preferences and keep your session active across pages. All data we hold is used only for the purposes stated here: account management, transaction processing, support delivery and platform security. We do not sell your personal information to third parties. Where we share data — for example with payment processors handling your bKash or Upay transfer — it is only to complete the transaction you started. Data retention periods apply as required by the jurisdictions in which we operate, and your access to this platform depends on your local law and eligible region.
This policy applies specifically to data collected through your cbb33 account and your activity on this platform. It does not extend to third-party services you access separately, even if you arrived at them from a link on our site. The four areas below define the boundary clearly so you know exactly where our obligations begin and end.
Any data you enter when opening or managing your account — including login credentials, contact details and identity verification steps shown in your account settings — falls within this policy. We are responsible for how that data is stored and used.
Records of deposits and withdrawals processed through your account — including bKash and Upay transaction references visible in your account history — are covered here. We retain these records as part of your account file for the period required by our operating rules.
Data generated by your browsing activity on this platform — pages visited, session duration, device type and cookie preferences — is collected and governed by this policy. You can manage cookie settings through the prompt shown when you first visit.
If you follow a link away from our platform — including to your bKash or Upay app, a game studio's own site or any external provider — their own privacy terms apply from that point. We have no control over how those services handle your data.
You have real, practical options for managing how your data is handled. These are not abstract principles — each one maps to a step you can take right now through your account or through our support channel. Start with your account settings page, where the data we hold about you is most directly visible. If something looks wrong — a name spelled incorrectly, an outdated contact number, a transaction reference that does not match your bKash record — you can raise a correction request through the support chat linked in your account dashboard. For broader questions about what data we hold or how long we keep it, our support team can walk you through the retention rules that apply to your account. Where local law grants you the right to request deletion of certain data, we will process that request according to the rules of the jurisdiction you fall under. Eligibility for specific rights depends on your local law and region.
Open your account history to see the transaction log, session records and contact details we hold. Your bKash and Upay deposit references are listed there with timestamps.
If your registered contact information or account name is inaccurate, raise a correction through support. We will update the record once your identity is confirmed via the verification step in your account.
Not sure how long we keep your data? Contact our support team directly. They can explain the retention period that applies to your account type and the transaction records linked to it.
Where your local law and eligible region allow it, you can request a formal review of the data we hold. Submit that request through the support channel and we will respond within the timeframe our policy sets.
If you have a question about how your data is handled, a discrepancy in your transaction record or a request related to your information, these are the routes to reach us. Use the channel that is most convenient for you — each one connects directly to our support team who can address privacy-related queries alongside account and payment questions.
Open the chat widget from your account dashboard. This is the most direct route for questions about your account data, transaction records or anything you have seen in your account history that needs clarifying.
Send your query to the support email address listed on our contact page. For privacy-related requests — especially data correction or retention questions — email gives you a written record of the exchange.
The help section inside your signed-in account area covers common data and privacy questions. Check there first; if your question is not answered, it will point you to the correct support channel for follow-up.
Handling your account data carefully is not optional for us — it is part of running a platform where bKash and Upay transactions pass through every day. Here is how we approach the four areas that matter most to your account security and privacy.
We use cookies to keep your session active, remember your account preferences and monitor unusual login patterns. You can review and adjust your cookie preferences through the consent prompt shown at your first visit or in your browser settings at any time.
Access to your account data inside our systems is restricted to the team members who need it to process your support request or transaction. We do not expose your full login credentials or wallet details in any internal system view.
Transaction records — including the bKash and Upay references in your account history — are kept for the period required under the rules that apply to your account's eligible region. When retention periods expire, data is removed from active records.
When this privacy policy changes, we post the updated version here with a revised effective date. If the changes affect how we use your account data in a material way, we will notify you through the contact details registered on your account.
These are the questions we hear most often about data, account records and privacy rights. If yours is not here, open the support chat from your account dashboard and ask directly.
We collect the details you enter during registration — your name, contact information and account credentials. Once your account is active, we also record device and session data to keep your account secure. We do not collect data beyond what your account activity generates.
Yes. Your account history shows each deposit and withdrawal reference, including the timestamp and amount for every bKash and Upay transaction processed on your account. Open the account history tab after signing in to review those records directly.
We share data only where it is necessary to complete a transaction you started — for example, passing a payment reference to the processor handling your bKash transfer. We do not sell your personal information to third parties or share it for marketing purposes.
Retention periods depend on your account type and the rules of the eligible region your account falls under. Transaction records are kept for the period our operating rules require. Contact support if you want to know the specific retention period that applies to your account.
Open the support chat from your account dashboard and raise a correction request. Tell us what is inaccurate — a contact number, a name, or a transaction reference that does not match your bKash or Upay record — and we will walk you through the verification step needed to update it.
We post the updated policy here with a new effective date. If the change affects how we use your data in a material way, we will contact you using the details registered on your account. Continuing to use the platform after a policy update means you have seen the revised terms.